Accessibility Statement

Ashdod Refinery attributes great importance to and invests efforts in making the website accessible to users with disabilities, in order to facilitate this population and enable it to enjoy the content appearing on the website in a respectful, accessible and professional manner.

Accessibility Arrangements for Buildings

Our Company has no public reception. We may be contacted through digital channels. However, at the Company’s offices at: 1 HaNeft Street, Northern Industrial Zone, Ashdod, Ashdod Refinery makes the following adjustments:

Ashdod Refinery offers reserved parking spaces for people with disabilities, close to the entrance to the Company’s main offices.

Ashdod Refinery offers convenient access routes and passages at its offices, with an emphasis on wide passages, in order to allow for the comfortable passage of a wheelchair or other walking aids.

The restrooms at Ashdod Refinery’s main offices have been made accessible to disabled persons.

Accessible Service

  • Accessible call center – the voice response has been made accessible so that information is conveyed in clear language and without background music.
  • Contact methods – there are several additional means of contact:
  • Email info@arf.co.il.
  • Contact via the “Contact” page on the website – https://arf.co.il/.
  • Contact via mail: 1 HaNeft Street, Northern Industrial Zone, Ashdod.

Website Accessibility

Ashdod Refinery believes in and works towards equal opportunities on the internet for persons with various disabilities and people who use assistive technology in order to use computers and to make the website more comfortable, friendly and easy to use.

Information on Website Accessibility

  • Accessibility adjustments were made according to the Israeli Standard 5568 – Guidelines for Internet Content Accessibility at Level AA and the international document WCAG2.0.
  • The tests were examined for the highest compatibility for the Chrome browser.
  • The website provides a semantic structure for assistive technologies and support for the accepted usage pattern for operation with a keyboard using the arrow keys, Enter and Esc to exit menus and windows.
  • Enlargement of the display on the website – users who have difficulty seeing and wish to enlarge the display on the website can do so by simultaneously pressing the “Ctrl” and “+” (Control and Plus) keys. Each press of these keys will increase the display by 10%. To reduce the display, press the “Ctrl” and “-” (Control and Minus) keys simultaneously.
  • Optimized for display in common browsers and for use on mobile phones.

How to submit requests and suggestions for improvement regarding accessibility

We continue our efforts to improve the accessibility of our Company and enable the entire population, including people with disabilities, to receive the most accessible service. If you encounter any problem or malfunction regarding accessibility, we would be happy for you to inform us about it and we will make an effort to find a suitable solution for you to the extent possible.

Details of the Accessibility Manager at Our Company

  • Name: Mrs. Eti Birnstock, Director of the Human Resources and Administration Department.
  • Phone: 08-8512012.
  • Email: beti@arf.co.il.

Publication of the Accessibility Statement:

The Accessibility Statement was updated on 27.6.2024.

Accessibility Statement

Ashdod Refinery Ltd. (ARF) is committed to making our website accessible to all users, including individuals with disabilities. We strive to provide an inclusive experience for everyone by ensuring that our content is accessible, dignified, and professional.

Accessibility Arrangements

Our Company

While we do not have a physical storefront, you can reach us through our digital channels. Our offices are located at 1 Nafta Street, Northern Industrial Zone, Ashdod. We have made the following accommodations:

  • ARF provides designated parking spaces for people with disabilities, located near the main entrance to our offices.
  • ARF offices feature accessible pathways and wide corridors to accommodate wheelchairs and other mobility aids.
  • Our main offices have accessible restrooms.

Accessible Communication

  • Telephone: Our voicemail system is accessible, providing clear and concise information without background music.
  • Contact Methods: You can also contact us via:
    • Email: [email address removed]
    • Contact form on our website: https://arf.co.il/
    • Postal mail: 1 Nafta Street, Northern Industrial Zone, Ashdod

Website Accessibility

ARF is committed to providing equal opportunities in the digital space for individuals with disabilities. We strive to make our website user-friendly and accessible by using assistive technologies.

Accessibility Information

  • Compliance: Our website adheres to the Israeli Standard 5568 – Guidelines for Web Content Accessibility at the AA level, and the international WCAG 2.0 guidelines.
  • Testing: The website has been tested for optimal compatibility with the Chrome browser.
  • Semantic Structure: The website provides a semantic structure for assistive technologies and supports standard keyboard navigation using arrow keys, Enter, and Esc to exit menus and dialogs.
  • Zoom Functionality: Users can zoom in or out by pressing Ctrl+”+” or Ctrl+”-“.
  • Browser Compatibility: The website is optimized for popular browsers and mobile devices.

Reporting Accessibility Issues

We are continually working to improve the accessibility of our website. If you encounter any accessibility issues, please let us know and we will do our best to find a solution.  

Accessibility Coordinator:

  • Name: Ms. Eti Birnstock, Head of HR and Administration
  • Phone: 08-8512012
  • Email: [email address removed]

Accessibility Statement Updated: June 27, 2024

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